At ALDI, everything we do revolves around our customers and, in a Customer Service role, you'll be our direct link to them. Here, you'll be part of our National Customer Interaction Services department and work as part of our rapidly growing team in either St. Charles, Illinois or Orlando, Florida. You'll communicate directly with our customers to answer their questions, field comments and address concerns by phone and email, as well as on social platforms.
About Our Customer Service Team at ALDI
At ALDI, our customers are our mission. That's just as true in our Contact Centers as it is in our stores. ALDI Customer Service employees are a direct link between our company and our customers. Handling customer inquiries through various channels, you'll work as part of a team that recognizes the importance of providing exceptional service with a compassionate attitude. It's an opportunity to get more out of your career and grow in a new, exciting environment.
Our Customer Service team is made up of Managers, Supervisors, Analysts, Specialists, Administrative Assistants and Customer Service Representatives. Whether it's through phone, email or social media, we connect with our customers with compassion, delivering next-level service and providing a vital link between ALDI and the people who count on us for exceptional products.
Contact Center Locations
To keep pace with the company's rapid growth, we have two contact centers - St. Charles, Illinois, and our new contact center in Orlando, Florida. Two locations means that there's double the opportunity to join our Customer Service team!
ALDI offers competitive wages and benefits, including:
- 401(k) Plan
- Company 401(k) Matching Contributions
- Employee Assistance Program (EAP)
- PerkSpot National Employee Discount Program
In addition, eligible employees are offered:
- Medical, Prescription, Dental & Vision Insurance
- Generous Vacation Time & 7 Paid Holidays
- Short and Long-Term Disability Insurance
- Life, Dependent Life and AD&D Insurance
- Voluntary Term Life Insurance
You can view our job openings here. If there are no job opportunities currently listed, be sure to sign up for our job alerts below and you'll be alerted when a new job becomes available.
If you're looking for an opportunity that offers a high level of responsibility and a truly fulfilling career in a fast-paced, customer service role, then we want YOU to apply now!
Don't just take it from us - hear from Customer Service Manager Brenda about what it's really like to work at ALDI!