Global Service Desk
The Global Service Desk acts as the single point of contact in case of incidents and requests with all IT solutions. Specifically, the Global Service Desk provides tier 1 support for internal customers in the United States and Australia. The IT support spans all ALDI domains, some of which include finance and administration, logistics and store operations. The Global Service Desk works closely with national IT groups and the international IT organization to ensure complete issue resolution and alignment of tools and processes.
End User Computing
This team provides support to National Services and divisional users of the ALDI network. The End User Computing team is responsible for identity management, software deployment and licensing, asset procurement and first level security functions. We work with the national business and international IT in all aspects of end user management.
This team provides direct in-person support to users located at our National Service offices. IT Support also provides support to divisional users and projects. This team is responsible for all aspects of end user hardware deployment, break-fix and retirement. We work closely with all National Service departments.