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AlDI

Customer Interaction Senior Analyst - Digital Marketing

1200 N Kirk Rd, Batavia, IL, USA, 60510

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We're ALDI, one of America's favorite grocers. We've grown a lot in the past few years, expanding our reach and customer base all around the country. Whether it's in customer service or our exceptional products, we owe our success to the efficiencies we create in every corner of our company and the people at each level who make that happen.

We have a message to get out: we’re growing. Fast. ALDI is one of the fastest-growing retailers in the nation, and we are charting an aggressive growth course to become the third-largest U.S. grocery retailer by store count by the end of 2022. That’s why we need people dedicated to helping us connect with our new customers and keeping our current customers coming back for more!  On our Marketing, Advertising and PR teams, you can do just that, showing the nation just what kind of company we are. With a thriving organization like ours, this can make for a rewarding career.

Position Type: Full-Time

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Provides strategic support to Customer Interaction teams through the use of data.
• Analyzes the impact of campaigns and provides insights in assigned area of responsibility.
• Influences cross-functional team members on making decisions with the use of data.
• Mentors junior team members on skills and best practices of using data to drive decisions.
• Advises on any changes or actions to improve the efficiency and effectiveness of the team.
• Informs management of recurring issues or when additional team training may be required.
• Operates within ambiguity and takes action with minimal instruction.
• Understands analytical requirements and prepares reports accordingly.
• Analyzes work procedures with the objective of driving simplicity effectiveness.
• Leads research efforts to analyze data, including planning, forecasting, and providing insights to cross-functional teams.
• Performs detailed quantitative analysis on company initiatives, yielding actionable insights such as ROI and sales/customer count growth.
• Analyzes first and third party data to build reports for insights and regular updates on business KPIs.
• Communicates status and creates required project reporting for all appropriate participants.
• Assists in training and developing team members to retain a motivated and professional workforce.
• Collaborates with team members and communicates relevant information to leadership.
• Upholds the security and confidentiality of documents and data within area of responsibility.
• Other duties as assigned.

Education and Experience:

• Bachelor's Degree in Business or a related field.
• A minimum of 5 years of progressive experience in Qualitative Research, Quantitative Research, Data Science, or related experience.
• A combination of education and experience providing equivalent knowledge.

Job Qualifications:
Knowledge/Skills/Abilities

• Gives attention to detail and follows instruction.
• Prepares written materials to meet purpose and audience.
• Develops and maintains positive relationships with internal and external parties.
• Works cooperatively and collaboratively within a group.
• Understands the history, strategy, organizational authority, interdependence of job duties, products, systems, and services of the company.
• Understands the history, strategy, and organizational authority, interdependence of job duties, products, systems, and services of the company.
• Ability to interpret and apply company policies and procedures.
• Prepares written materials to meet purpose and audience.
• Develops and maintains positive relationships with internal and external parties.
• Understands cost/benefit analysis.
• Ability to develop rapport, trust and open communication that enhances the growth and job performance of direct reports.
• Ability to stay organized and multi-task in a professional and efficient manner.
• Gives attention to detail and follows instructions.
• Problem-solving skills.
• Works cooperatively and collaboratively within a group.
• Development and execution of project plans; delivery of key tracks/segments.
• Understanding of all project cycle phases - definition through completion.
• Extensive experience with web analytics tools (Adobe and/or Google Analytics), and tag managers.
• Must be available to work nights, weekends, and variable schedule(s) in or out of the office when deemed necessary.

ALDI offers competitive wages and benefits, including:

  • 401(k) Plan
  • Company 401(k) Matching Contributions
  • Employee Assistance Program (EAP)
  • PerkSpot National Employee Discount Program

In addition, eligible employees are offered:

  • Medical, Prescription, Dental & Vision Insurance
  • Generous Vacation Time & 7 Paid Holidays
  • Short and Long-Term Disability Insurance
  • Life, Dependent Life and AD&D Insurance
  • Voluntary Term Life Insurance

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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