Internal Communications User Experience Specialist

Location Naperville, Illinois Job Category Human Resources Position Type | Full-Time

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Our Human Resources Department is focused on ALDI’s most valuable asset: our people. With teams including Administration, Internal Communications, Payroll & Benefits, Human Resource Information Systems, Legal, Risk & Security, Recruitment and Training & Development, HR makes sure that ALDI continues to employ talented and motivated people that are focused on preserving the supportive culture we're known for.

In this role, the Internal Communications UX Specialist will serve as the subject matter expert for our internal digital communications channels, working with their Internal Communications teammates as well as various teams across the company. They will be responsible for bringing the company vision and culture to life through enhancements to our internal digital interfaces, while advocating for the best user experience for all ALDI team members. They will have the opportunity to develop interactive features for the company intranet, establish and maintain internal web content standards, and improve user experience through analytics. The ideal candidate should have an advanced skill set in Adobe Creative programs, CSS and HTML, experience working with an intranet platform or CMS, in addition to a strong attention to detail and a passion for internal communications. The objective of this role is to maintain and enhance our internal digital communications channels, assist with Internal Communications projects and build relationships throughout the business.

PositionType: Full-Time
Work Location: Naperville, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).

Duties and Responsibilities:

Must be able to perform duties with or without reasonable accommodation.

• Maintains internal communication tools, ensuring they are up-to-date, user-friendly, and aligned with the company’s goals and values.

• Coordinates with internal and external teams to plan and organize web content by studying site concept, components, and functionality.

• Audits user experience and content continuously, with the goal of identifying ways to improve and modify site functionality to better serve employees.

• Establishes and maintains content standards for web properties inclusive of ADA.

• Stays up to date with the latest industry developments and generates new ideas to draw employee’s attention.

• Utilizes analytics tools and tracking to better understand user behavior and identify potential issues to improve web experience.

• Manages projects pertaining to assigned business partners.

• Aligns communications, creative concepts and interactive design with the ALDI master brand and employer brand.

• Represents the team in independent interactions with assigned business partners.

• Provides communications project management services to business representatives with limited involvement from their direct leader.

• Liaises with external vendors and holds them accountable to fulfill communication needs and requests.

• Assures that required and necessary documentation is completed and properly maintained in order to provide substantiation and assist with future audits.

• Maintains a thorough understanding of best-in-class Internal Communication practices and keeps leadership informed.

• Collaborates with team members and communicates relevant information to direct leader.

• Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.

• Other duties as assigned.

Job-specific Competencies:

Knowledge/Skills/Abilities

• Consistently demonstrates the Mindsets, ALDI Acts Competencies and Professional Skills (M.A.P.) as outlined for the role.

• Gives attention to detail and follows instruction.

• Excellent verbal and written communication skills.

• Effective time management; maximizes productivity.

• Prepares written materials to meet purpose and audience.

• Develops and maintains positive relationships with internal and external parties.

• Understanding of website best practices and trends, user experience, SEO, and other website-related topics.

• Proficient in Microsoft Office Suite.

• Ability to interpret and apply company policies and procedures.

• Ability to use insights and data to create recommendations.

• Ability to thrive in a fast-paced work environment, consistently prioritizing, meeting deadlines and remaining calm under pressure.

Education and Experience:

• Bachelor's Degree in Communications, Graphic Arts/Design or a related field required.

• A minimum of 3 years of relevant experience required.

• Or, a combination of education and experience providing equivalent knowledge.

• Experience working with Adobe Creative Suite, HTML, CSS required.

• Experience working with a digital asset management system (DAM) preferred.

• Experience working with a content management system (CMS) preferred.

• Or, a combination of education and experience providing equivalent knowledge.

Physical Requirements:

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.

• Regularly required to sit, reach, grasp, stand and move from one area to another.

• Constantly and repeatedly use keyboard/mouse.

• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

Travel:

• Minimal travel required as needed for job related duties such as training, project work and administrative tasks.

ALDI offers competitive wages and benefits, including:

401(k) Plan
Company 401(k) Matching Contributions
Employee Assistance Program (EAP)
PerkSpot National Discount Program

In addition, eligible employees are offered:

Medical, Prescription, Dental & Vision Insurance
Generous Vacation Time & 7 Paid Holidays
Up to 6 Weeks Paid Parental Leave at 100% of pay
Up to 2 Weeks Paid Caregiver Leave at 100% of pay
Short and Long-Term Disability Insurance
Life, Dependent Life and AD&D Insurance
Voluntary Term Life Insurance

Click here to learn more about the benefits ALDI has to offer

ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

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