National Customer Interaction Careers
The National Customer Interaction department engages with ALDI customers — in stores and online. Their combined analytics and expertise help inform how ALDI keeps current customers happy, while attracting new ones.
National Customer Interaction Career Areas
eCommerce
The eCommerce team focuses on in-store fulfillment of delivery and curbside orders through the ALDI Instacart operation. With online orders continuing to play a large role in shopping habits, your success here will help ensure customers buy what they want, when they want.
Brands & Campaign
The Brands & Campaign team maintains the ALDI U.S. Brand Guidelines — the north star for ALDI advertising campaigns on a national and local level. You'll help maintain a consistent voice and tone, one that ALDI customers and employees alike can connect with, throughout all communications.
Market Research & Analytics
The Warehouse Development team is responsible for the design, development and growth of new regional distribution centers across the United States. You'll also assist in expanding and renovating existing facilities by working closely with warehouse operations. Through this team, you'll inherit a keen understanding of how ALDI facilities operate and can take the skills you've learned into transforming distribution centers as we know them.
The Print team clues ALDI customers into the latest promotions and products through the weekly insert and handbill. The weekly insert shares deals, business priority products and seasonal offers, while the handbill highlights the upcoming week’s “ALDI Finds” products. Together, they add a new layer to the shopping experience customers love.
Signage
The Signage team supports ALDI stores with weekly sign kits containing retail changes, product changes and ad hoc needs. The department is currently undergoing a digital transformation, implementing Electronic Shelf Label (ESL) design and functionality throughout stores, nationwide. Your experience can leave a long-lasting impact at the ground floor of this transition!
External Communications
The External Communications team is home to the Public Relations, Social Media, Community Management and Organic Social Media departments. Together, they support ALDI messaging while earning third-party endorsements through various media, influencer and business collaborations.
Customer Service
The Customer Service team supports customers who may have received ALDI services or products that did not meet standards. This department handles all customer contacts on behalf of ALDI stores and the National Service offices. A career here is your opportunity to build on, and maximize, your interpersonal skills while learning each area of the business.
Customer Interaction NBC
The Customer Interaction (CI) NBC team is responsible for delivering global solutions to the CI department. These technology solutions serve both internal teams and external customers and include a global eCommerce solution, new marketing tools and a streamlined customer service system.
Digital Marketing
The Digital Marketing team is responsible for attracting, converting and retaining customers through various channels. Here, you'll find customers on their favorite media platforms and help determine how they experience ALDI advertising before shopping in-store or online.
Get A HEAD START ON YOUR FIRST CAREER STEP.
ALDI internships offer students real-world experience by working on projects that can impact the entire organization while working closely with mentors who are dedicated to helping them succeed. Throughout our many offices are opportunities for you to put the ALDI name on your resume and stand out from the competition.
“Working at ALDI will put you in an environment where you will have opportunitys to own your own projects, present your own findings and even lead and mentor different team members.”
- National Customer Interacation Employee
