Manager Claims

Join a collaborative group making a big impact throughout ALDI each day. As part of the ALDI National Risk & Safety team, you’ll utilize your unique perspective and experience to discover ways to improve our processes while growing your career. From managing claims to offering safety solutions for customers and employees, the work you accomplish here will make a difference for people nationwide. Get started in a fulfilling role that offers great benefits, work/life balance and learning opportunities with one of the nation’s top grocers.

ALDI is looking for an experienced individual to help strategically lead and manage our best-in-class claims management programs! Do you have experience with Workers’ Compensation, General Liability, Auto and/or Property claims? Do you know how to work with third-party administrators and insurance carriers to get the maximum value out of these relationships? Come join the Risk & Safety team at one of America’s fastest growing retailers! This position will be responsible for motivating and engaging a team of risk management professionals that have oversight of and involvement in ALDI's Property and Casualty claims programs. This individual must bring to ALDI a balance of risk management knowledge, experience, and skills that will help us protect the organization and support our ALDI’s core purpose and values.

Position Type: Full-Time
Starting Salary: $160,000
Salary Increases: Year 2 - $170,000 | Year 3 - $180,000
Work Location: Naperville, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).

Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.

• Establishes priorities and schedules within assigned areas of responsibility.
• Defines the tasks, deliverables, resources, and schedule necessary to deliver the solution.
• Participates in evaluating and approving insurance claims reserves and settlements.
• Ensures the training, development, and performance of their team’s staff to retain a motivated, professional workforce that achieves their career objectives.
• Recruits and recommends qualified employees for their team’s staff positions.
• Establishes, communicates and evaluates job responsibilities and performance expectations to their team to ensure a mutual understanding of desired results.
• Understands the overarching company strategy while communicating and modeling the core values of the organization to create a sense of teamwork and membership among employees.
• Communicates directly with and provides assistance to Store and Warehouse Operations teams to improve claim outcomes.
• Analyzes current working procedures and proposes process improvement initiatives to ensure the efficient and effective execution of the insurance claims management program.
• Updates leadership on any insurance and claims legislation changes or regulatory issues and potential impacts they may have on the business.
• Analyzes insurance claims data and trends to identify areas for improvement and prepare reports for leadership on claims performance metrics.
• Supports the overarching Risk & Safety team by liaising with insurance carriers, third-party administrators, actuaries, and other business partners by articulating claims management programs and initiatives.
• Consults with leadership on the development of their team's strategy.
• Advises leadership to source external vendors for applicable services when appropriate.
• Liaises with applicable areas of the business to ensure timely and efficient communication flow.
• Consults with the business to effectively design and streamline applicable processes within the organization.
• Keeps up-to-date on external best practices and relevant changes to their field/area; communicates updates to leadership.
• Collaborates with and strategically manages external business partners, including but not limited to third-party administrator(s), insurance carrier(s), insurance broker/consultant, defense counsel, and other ancillary insurance claims management vendors.
• Intervenes in and supports complex claims.
• Ensures the company’s insurance claims reserves are adequately and timely established for financial reporting purposes and compliance with policy guidelines and best practices.
• Leads the team that oversees insurance claims management, including but not limited to Workers’ Compensation, General Liability, Auto Liability, Auto first-party, and Property damage claims.
• Oversees and manages specific insurance claims management programs, including but not limited to claim intake, medical management, litigation management, and return-to-work.
• Oversees and supports the development of specific insurance claims management projects and initiatives from their conception through implementation, including proposals, project plans, cost/benefit analyses, timelines, status reports, budgets, and rollouts.
• Manages their team by driving projects and tasks to completion through effective prioritization, work planning, resource allocation, and cross-functional collaboration.
• Identifies cost-saving opportunities and potential process improvements.
• Serves as the primary link between their team’s staff and leadership to ensure understanding of company goals, objectives, and opportunities for improvement.
• Complies with ALDI privacy and security requirements and policies if job responsibilities include possible access to confidential and/or sensitive information.
• Other duties as assigned.

Job-specific Competencies:
Knowledge/Skills/Abilities

• Consistently demonstrates the ALDI Acts Competencies as outlined for the role.
• Ability to recommend, interpret, and/or apply company policies and procedures.
• Gives attention to detail and follows instruction.
• Ability to develop rapport, trust, and open communication that enhances the growth and job performance of direct reports.
• Understands the history, strategy, organizational authority, interdependence of job duties, products, systems, and services of the company.
• Conflict management skills.
• Understands cost/benefit analysis.
• Knowledge of financial analysis strategies and how to effectively apply them in decision-making.
• Negotiation skills.
• Ability to facilitate group involvement when conducting meetings.
• Ability to integrate various journal and ledger entries and balances to create financial statements and reports.
• Understands the appropriate resources for resolving computer or peripheral equipment malfunctions relating to hardware or software.

• Bachelor's Degree in Business Management, Occupational Health and Safety, Insurance, or a related field required.
• A minimum of 5 years of progressive experience in Claims Management, Risk Management, Insurance, or Safety, and retail operations required.
• Or, a combination of education and experience providing equivalent knowledge.

• Work may be performed in an office, remote office or a combination of both where a computer and office equipment may be used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.

• Minimal travel required as needed for job related duties such as training, project work and administrative tasks.